Frequently Asked Questions
1. What series of height adjustable desks do you offer?
We offer a comprehensive range of ergonomic desk solutions, including the Milan, Mige, Owen, Karen, Meige, Miller, and Cape series. Our product lineup covers single-user standing desks, modular workstations, executive desks, and height-adjustable meeting tables to suit various office environments.
2. What motor and lifting configurations are available?
We provide flexible configurations to match your specific needs, including single motor and dual motor options. You can choose between 2-stage (720-1200mm) and 3-stage (620-1250mm) lifting columns, as well as standard speed (30mm/s) or high-speed (80mm/s) versions depending on your load and efficiency requirements.
3. What are the standard desktop dimensions?
Our standard frames are designed to fit desktop lengths ranging from 1200mm to 1800mm, with a recommended depth of 600mm to 800mm. For special project requirements, we fully support customized oversized desktop dimensions.
4. Do you support OEM and ODM customization?
Yes, as a professional manufacturer, we offer extensive OEM/ODM services. This includes custom frame colors, sizes, handset designs, logo engraving, packaging, and regional plug standards. We have no MOQ for standard models, and the MOQ for custom color orders starts at just 50 sets.
5. What is your typical production lead time?
Our efficient production line ensures fast turnaround times:
- Sample Orders: 3–7 days
- Small Batch Orders: 5–10 days
- Full Container / Peak Season: 15–20 days
6. What is your warranty policy?
We stand behind our quality with a robust warranty program:
- 5-Year Warranty for the desk frame structure.
- 3-Year Warranty for motors and electric control systems.
- Standard spare parts are provided with project orders to ensure long-term maintenance.
7. Can I purchase the frame only without the tabletop?
Absolutely. We supply standalone desk frames only, which is a perfect solution for DIY enthusiasts, office buyers with existing tabletops, and OEM clients looking to match their own desktop designs.
8. Do you provide installation guides and support?
Yes, every package includes a detailed user manual and PDF guide. We also provide installation videos to ensure smooth and easy assembly. For bulk projects, our technical team offers additional guidance.
9. What certifications do your products hold?
Our products and factory comply with rigorous international standards, including ISO9001, BIFMA, CE, EMC, FCC, and LVD. We ensure all desks meet global safety and quality requirements.
10. Can you assist with office project layout and design?
Yes, we provide one-stop project support. Our team can offer layout suggestions, CAD drawings, and complete accessory matching solutions to help you create a cohesive and functional office environment.
Custom & Project Support
We provide full customization and one-stop project service for global buyers, contractors and office design projects.
- Custom length, width and overall layout to fit any conference room dimension
- Custom configuration of power sockets, data ports and integrated cable management
- Free conference room layout consultation, layout proposal and bulk project quotation